Support

Contact

Use the Koinophobia Labs contact form with the device, iOS version, app build if known, and a short description of what happened.

TestFlight install help

• Confirm you are using the Apple ID invited to TestFlight.
• Install or update the TestFlight app from Apple.
• Open the You Know Ball invitation and install the latest available build.
• If the app opens stale UI, fully close and reopen the app so the hosted shell reloads.

Troubleshooting

• If the app does not respond, check connection and try again.
• If the PIN/access screen appears, use the access flow provided to testers.
• If a response looks wrong, export or screenshot the round and send it with notes.
• If voice input is unavailable, type the sports take instead.

Report an issue

Include the prompt, mode, whether guardrails appeared, and whether the response source/status area showed Live Brain or fallback. Do not include passwords, private company data, or sensitive personal information.

Public app troubleshooting

• Update to the latest App Store version when available.
• Close and reopen the app if the hosted experience does not refresh.
• Use Profile to review source/status information or reset local data.
• Send screenshots with bug reports when a layout or response issue is visible.

Safety reminder

You Know Ball is for sports debate, entertainment, creator prompts, and community engagement. It does not provide betting advice, picks, parlays, locks, odds, wagers, bankroll strategy, or help chasing losses.